Legal

Refund Policy

Effective date: March 29, 2026 · Last updated: July 30, 2026

In short: Base Plans (Solo, Couple, Family) come with a 30-day money-back guarantee, no questions asked. Add-On Purchases (Enhanced, Hotel Deals, Concierge Access, Private Jet Deals, Nearby Airport Monitoring) are final and non-refundable. This is disclosed before purchase.

1. Products Covered by This Policy

For the purposes of this Refund Policy, our products are divided into two categories:

"Base Plans" — the Solo Plan, Couple Plan, and Family Plan.
"Add-On Purchases" — all other products and upgrades, including but not limited to Enhanced, Hotel Deals, Concierge Access, Private Jet Deals, and Nearby Airport Monitoring, as well as any other optional add-on, upgrade, or supplementary product offered before, during, or after checkout.

2. 30-Day Money-Back Guarantee — Base Plans Only

If for any reason you are not satisfied with your Base Plan, you may request a full refund of the Base Plan purchase price within 30 calendar days of your purchase date. No justification or explanation is required.

The 30-day money-back guarantee applies exclusively to Base Plans. It does not apply to Add-On Purchases.

3. Add-On Purchases Are Final and Non-Refundable

All Add-On Purchases — including Enhanced, Hotel Deals, Concierge Access, Private Jet Deals, and Nearby Airport Monitoring — are final at the time of purchase and are not eligible for refunds, whether purchased together with a Base Plan or separately, and regardless of whether they are purchased on our pricing page, at checkout, or through a post-purchase upgrade offer.

This means that if you purchase a Base Plan together with one or more Add-On Purchases and later request a refund within the 30-day window, only the Base Plan portion of your payment will be refunded. The amounts paid for Add-On Purchases will not be refunded.

Concierge Access in particular: the Concierge Access fee covers access to our referral service only, as described in Section 2.5 of our Terms of Service. It does not entitle you to any specific fare, search result, or booking outcome, and the fee is non-refundable regardless of whether a suitable fare is found. In addition, tickets booked through our independent third-party partner are non-refundable under the partner's own terms and the fare rules attached to the ticket. Any refund, change, or cancellation request relating to a ticket booked through the partner must be directed to the partner, not to Fly Alerts LLC.

This no-refund term is disclosed on our pricing page and at checkout before you complete any Add-On Purchase. By completing an Add-On Purchase, you acknowledge and agree that it is non-refundable.

Nothing in this section limits any non-waivable rights you may have under applicable consumer protection law.

4. How to Request a Refund

You may request a refund of an eligible Base Plan through any of the following channels:

Email: support@fly-alerts.com — include the email address associated with your FlyAlerts account
Phone: +1 (307) 317-7301 (Mon–Fri, 9am–6pm Eastern Time)
Online: Use our Refund Request page

5. Processing Time

Refund requests are acknowledged within 1 business day and processed within 3–5 business days. Refunds are issued to your original payment method via Stripe. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

6. After 30 Days

After the 30-day refund window, Base Plan purchases are also final and non-refundable. Your alert service will continue for the remainder of your 12-month service period.

7. Account Deactivation

Upon processing a Base Plan refund, your FlyAlerts account and alert service will be deactivated immediately. Personal data associated with your account will be deleted within 30 days of the refund, in accordance with our Privacy Policy, unless you request otherwise or legal retention requirements apply.

8. Abuse Prevention

We reserve the right to deny refund requests in cases of clear abuse, including but not limited to: (a) repeated cycles of purchasing and requesting refunds; (b) use of the Service in violation of our Terms of Service; or (c) fraudulent payment activity. In such cases, we will provide a written explanation for the denial.

9. Chargebacks

If you are eligible for a refund, we strongly encourage you to contact us directly rather than initiating a chargeback with your bank or card issuer. Chargebacks incur fees and administrative costs. We process legitimate refund requests promptly and are committed to resolving any payment disputes directly.

10. Contact

Fly Alerts LLC
75 E 3rd St, Ste 7, Sheridan, WY 82801, United States
Email: support@fly-alerts.com
Phone: 1 (307) 317-7301